RETURNS & EXCHANGES POLICY
NON-WARRANTY PRODUCT RETURN POLICY
Prior to returning a product, please contact our office at 1.778.984.0915 to obtain a return merchandise authorization (RMA) number. This will help us to expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines.
All pharmaceuticals, items with expiration dates are not returnable. Sea to Sky Dental-Ed will only accept returns for pharmaceuticals if it was an error on our part. If so, please contact us within 7 calendar days of receipt of the product to obtain an RMA number. Items received without an RMA or after 15 calendar days will not receive credit.
If Sea to Sky Dental-Ed makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. If we have made an error and you wish to return the product(s) to us, notification must be received within 15 days of invoice. Following the initial error notification, please follow the return policy guidelines:
Non-returnable Items Include:
1. Items that are special order items.
2. Edan medical devices unless there is a warranty issue..
3. Items that have been marked or engraved.
4. Customized items, any sterile product that has been opened or items determined by Dental-Ed not to be in resalable condition.
5. Product that is more than 60 days older than the invoice date.
Return Policy Guidelines:
1. Items returned within 30 days of the invoice date will not be subject to a restocking fee.
2. Items returned 31 – 60 days than the invoice date will be subject to a 15% restocking fee.
3. Items older than 60 days from the invoice date will not be accepted and will be returned to the customer.
4. Please write the RMA number clearly on the package label.
5. Enclose a copy of the original invoice or packing list in the box.
6. Send the package freight prepaid.
7. Returns must be received by Dental-Ed within 30 days of issuance of RMA number.
8. Items received without a RMA number will not be eligible for credit.
EDAN MEDICAL DEVICES
Edan USA does not allow returns of merchandise other than for warranty reasons therefore all sales of Edan medical devices are final once the order is placed. Please allow up to 3-4 weeks for delivery. For warranty issues contact Edan USA at 888.850.4597 or visit http://www.edanusa.com.
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to Sea to Sky Dental-Ed.